Return & Exchange Policy

• Customers can return or exchange items within 30 days of receiving their order.
• Submit a return request and select the item(s) you want to return or exchange.
• Returns initiated after 30 days will not be accepted.
• Refunds may take 7-14 business days to reflect in your account after processing.
• Items must be unused, unwashed, and in their original condition.
• Items must be returned or exchanged with original receipts or order confirmation.
• Items purchased online cannot be returned in stores.
• Refunds are processed with the original payment method used during the purchase.
• If the desired item in exchange is unavailable, you can exchange it with another item or request a refund.
• Customers can exchange their orders only once.
• It is not possible to open the package on delivery and return it on the spot with the courier.
• We do not accept returned items that are sent back without first submitting a return request via email or WhatsApp.
• In case you choose to refund your order, there will be no charges other than shipping fees.
• Products can be returned without any shipping fees if you received a defective or incorrect item.
• Personal Garments Such as Swimwear and Undergarments Cannot be returned or exchanged                  
• For any additional inquiries Contact us at..

Email: Info@arafa.com

Phone Number: 01027877922